Why GDPR Matters for Support
Support teams process personal data constantly — names, emails, account details, even health or financial information. Non-compliance can result in fines up to 4% of global revenue.
The Support GDPR Checklist
- Ensure all support tools have Data Processing Agreements (DPAs)
- Implement data retention policies for ticket archives
- Honor right-to-erasure requests within 30 days
- Minimize data collection — only ask for what you need
- Encrypt data in transit and at rest
- Train agents on data handling procedures
- Document your data processing activities
- Enable data export for subject access requests
Right to Erasure in Practice
When a customer requests data deletion, you must remove their personal data from tickets, knowledge base (if included), CRM, and any integrated tools. Self-hosted platforms like Helpzen give you full control over data deletion.
Tools That Help
Choose help desk platforms that support GDPR compliance: data export, bulk deletion, consent management, and EU data residency. Helpzen open-source nature lets you audit the code and control data flow completely.
