Simple pricing.
One flat rate.
No per-seat fees. No conversation limits. No hidden add-ons. One price for your whole team, forever.
Pro
Everything you need. Unlimited.
Billed $468/year · save $120/yr vs monthly
Or $49/mo billed monthly
- Unlimited agents and seats
- Unlimited conversations per month
- Email, WhatsApp, Live Chat, SMS, Instagram DM
- AI auto-replies and smart draft suggestions
- Full ticketing system with SLAs and automations
- Knowledge base and help center
- Customer satisfaction (CSAT) surveys
- Advanced analytics and reporting
- 11+ integrations (Slack, Shopify, Stripe, HubSpot, Jira, Notion)
- Public API and webhooks
- Custom roles and permissions
- SSO and audit logs
- Priority email support
- Open source & self-host option
No credit card to start · Cancel anytime · Open source & self-host for free
The cost of flat-rate vs. per-seat
See what a 10-person support team actually pays on each platform.
| Platform | Per agent / mo | 10 agents / mo | 10 agents / yr |
|---|---|---|---|
| Helpzen | Flat rate | $39 | $468 |
| Zendesk Suite | $115 | $1,150 | $13,800 |
| Intercom | $74+ | $740+ | $8,880+ |
| Freshdesk Pro | $49 | $490 | $5,880 |
| HubSpot Service Pro | $90 | $900 | $10,800 |
Prices as of May 2026. Based on public pricing.
Pricing FAQ
How much does Helpzen cost?+
Helpzen is $49/month billed monthly, or $39/month when billed annually (save 20%). That is one flat rate for your entire team — no per-seat fees, no usage caps.
Is there a free trial?+
Yes. Every plan starts with a 14-day free trial. You do not need a credit card to start and you can cancel anytime.
Do you charge per agent like Zendesk or Intercom?+
No. Unlike Zendesk ($55–$115 per agent/month) or Intercom ($74+ per seat), Helpzen charges one flat rate for unlimited agents. A 10-person team pays the same as a 1-person team.
Is there a free plan?+
Helpzen is open source and can be self-hosted for free forever. The hosted cloud version starts at $39/month and includes updates, hosting, and priority support.
Can I self-host Helpzen?+
Yes. Helpzen is open source and can be self-hosted on your own infrastructure at no cost. You only pay if you want the managed cloud version.
What happens after the free trial?+
At the end of your 14-day trial you can pick a plan or your account pauses. No charges happen automatically — you are always in control.