Why Podcasts for Support
Support professionals rarely have time for books or conferences. Podcasts fit into commutes, workouts, and lunch breaks. The best ones deliver actionable insights in 20-40 minute episodes.
For Support Leaders
- The Support Driven Podcast — community-driven discussions on leadership, scaling, and culture
- Customer Service Secrets — interviews with CX executives on strategy and innovation
- The Modern Customer Podcast — trends in customer experience and technology
- Experience This! — customer experience lessons from real-world examples
For Agents and Team Leads
- The Customer Support Leaders Podcast — practical tips for frontline managers
- Conversations with Zendesk — support stories and best practices
- The Help Scout Help Desk — tactical advice for support teams
For AI and Technology
- AI in Customer Service — emerging AI applications in support
- The CX Cast by Forrester — research-backed insights on CX technology
How to Get the Most from Podcasts
Pick 2-3 podcasts and listen regularly rather than sampling dozens. Take notes on ideas to try. Share relevant episodes with your team. Implement one takeaway per month — that is 12 improvements per year from passive listening.
