Communication · Integration

WhatsApp Business + Helpzen

The Helpzen WhatsApp Business integration turns your WhatsApp number into a full support channel. Templates, media, automations, and AI auto-reply — same features as email.

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What you can do with WhatsApp Business + Helpzen

  • Answer WhatsApp support from the unified inbox
  • Send order updates and shipping notifications
  • Automate FAQs with AI auto-reply in 40+ languages
  • Use approved message templates for outbound

Integration features

Official WhatsApp Business API
Template message management
Media and voice message support
24-hour session window handling

Setup in under 5 minutes

  1. 1

    Provision your WhatsApp Business number

  2. 2

    Verify your Meta Business account

  3. 3

    Submit message templates for approval

  4. 4

    Start receiving messages in Helpzen

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