Dev tools · Integration

Jira + Helpzen

When a customer reports a bug, create a Jira ticket with one click. The Helpzen ticket stays linked — when engineering ships a fix, the customer gets notified automatically.

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What you can do with Jira + Helpzen

  • Convert bug reports into Jira issues with full context
  • Keep customers informed as bugs move through sprints
  • Attach support evidence (logs, screenshots) automatically
  • Report on bug-driven tickets by product area

Integration features

One-click Jira issue creation
Bi-directional status sync
Customer auto-notify on fix deploy
Attachment forwarding

Setup in under 5 minutes

  1. 1

    Install the Helpzen app in your Jira instance

  2. 2

    Map Helpzen ticket fields to Jira fields

  3. 3

    Agents create Jira issues from the ticket sidebar

  4. 4

    Status changes sync back to Helpzen

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