Live chat that converts visitors into customers
Helpzen Live Chat is a customizable widget that installs with one line of code. Proactive messages, AI auto-reply, agent routing, and file sharing — everything you need to turn website visitors into paying customers.
Why teams choose Live Chat
Increase conversion by 20-40%
Proactive chat triggers based on URL, time-on-page, or exit intent.
AI handles off-hours
Never miss a lead at 3am — AI answers common questions and hands off to a human next morning.
Fully branded
Custom colors, logo, position, launcher, and copy — matches your brand perfectly.
Mobile-first
Widget works beautifully on any device, with SMS fallback for mobile users.
How it works
Install the widget
Add one script tag. Takes 2 minutes. No developer needed.
Customize the look
Pick colors, position, welcome message, and business hours in the dashboard.
Start chatting
Agents respond from the Helpzen app or via email. AI handles overflow.
Who uses it
- →SaaS pricing pages converting hesitant visitors
- →Ecommerce product pages answering sizing and shipping questions
- →Service businesses qualifying leads before booking calls
- →B2B landing pages capturing demo requests
FAQ
Does it slow down my site?+
No. The Helpzen widget is under 30KB and loads asynchronously — zero impact on Core Web Vitals.
Can I route chats to specific agents?+
Yes. Route by URL, language, visitor attributes, or business hours.
Is there a mobile app for agents?+
Yes. Helpzen iOS and Android apps with push notifications.
Explore more features
AI Auto-Reply
AI trained on your knowledge base and past conversations.
Unified Inbox
Stop switching tabs. One thread per customer, across every channel.
Ticketing
Automations, SLAs, queues, and views — without the enterprise price tag.
Knowledge Base
Fast, searchable, SEO-optimized — and it powers your AI.
Ready to transform your customer support?
Join thousands of teams using Helpzen to delight customers. 14-day free trial, no credit card required.