Ticketing that scales from 10 to 10,000 requests per day
Helpzen Ticketing is a full-featured help desk with SLA tracking, automation rules, custom fields, saved views, and team queues. Built for teams that need structure — without the enterprise complexity or price tag.
Why teams choose Ticketing
SLA tracking built-in
Set first-response and resolution targets by priority or customer tier. Escalate automatically when breached.
Powerful automations
Auto-assign, auto-tag, auto-escalate — no-code rules that anyone on the team can build.
Custom fields and forms
Capture structured data at intake. Filter, sort, and report on it.
Shared views
Each team gets their own queue — VIP, billing, technical, refunds — with custom sort and filter logic.
How it works
Set up your team structure
Create teams, assign agents, define ticket types and priorities.
Build automations
Drag-and-drop rules: when X happens, do Y. No code required.
Monitor in real-time
Dashboards show open tickets, SLA health, and team workload at a glance.
Who uses it
- →B2B SaaS teams with enterprise SLAs
- →IT helpdesks managing internal requests
- →Ecommerce teams tracking refunds and disputes
- →Agencies handling multiple client support contracts
FAQ
Is there a limit on tickets?+
No. Helpzen is flat-rate with unlimited tickets. Handle 10 or 10,000 per day — same price.
Can I import tickets from Zendesk or Freshdesk?+
Yes. Free migration tool imports tickets, macros, and automations from Zendesk, Intercom, Freshdesk, and HubSpot.
Does it support custom workflows?+
Yes. Custom ticket types, fields, statuses, and approval workflows — all configurable without code.
Ready to transform your customer support?
Join thousands of teams using Helpzen to delight customers. 14-day free trial, no credit card required.