Email, WhatsApp, live chat, Instagram — one inbox for everything
Helpzen Unified Inbox brings every customer conversation into a single timeline. When a customer emails Monday, chats Tuesday, and DMs on Instagram Friday — your team sees one continuous thread, with full history and context.
Why teams choose Unified Inbox
No more switching tools
Email, WhatsApp, SMS, live chat, Instagram, Messenger — all in one place.
Full customer context
Every past conversation, order, and interaction visible next to the current message.
Reply anywhere, from one UI
Draft in Helpzen, deliver on the channel the customer prefers.
Smart routing
Auto-assign by channel, language, topic, or customer priority.
How it works
Connect your channels
Email forwarding, WhatsApp Business, live chat widget, social DMs — connect in minutes.
Conversations unify by customer
Helpzen matches messages to a contact record, creating one thread across channels.
Your team replies with full context
Every agent sees the full history before responding — no more "what did we say last time?"
Who uses it
- →Ecommerce brands supporting customers on WhatsApp + Instagram + email
- →B2B SaaS teams handling both in-app chat and email support
- →Agencies managing multiple brand inboxes
- →Marketplaces coordinating between buyers and sellers
FAQ
Which channels are supported?+
Email (any domain), WhatsApp Business, live chat widget, SMS, Instagram DM, Facebook Messenger, and more via API.
Can I keep my existing email address?+
Yes. Helpzen works with any email forwarding setup — no need to migrate your domain.
Does it deduplicate contacts across channels?+
Yes. Helpzen merges contacts by email, phone, or social handle automatically.
Ready to transform your customer support?
Join thousands of teams using Helpzen to delight customers. 14-day free trial, no credit card required.