B2B customer support with SLAs, SSO, and CRM sync
Helpzen delivers the SLA tracking, security, and CRM integration B2B teams need — at a fraction of Zendesk or Salesforce Service Cloud pricing.
SOC 2 Type II
certified
99.99%
uptime SLA
4hr
default enterprise SLA
Common problems for b2b teams
Enterprise SLAs without enterprise tools
Your customers demand 4-hour SLAs, but your stack can't track them.
Disconnected sales and support
Sales in Salesforce, support in Zendesk — account managers fly blind.
Security reviews block procurement
No SSO, no audit logs, no SOC 2 — deals stall.
VIP customers deserve VIP queues
Your top 20 accounts shouldn't wait in the same queue as free users.
How Helpzen solves it
Built-in SLA tracking
Set first-response and resolution targets per account tier. Auto-escalate breaches.
Native CRM integration
HubSpot, Salesforce, and Pipedrive bidirectional sync — deal stage visible in every ticket.
SSO, audit logs, SOC 2
SAML SSO, full audit trails, and SOC 2 Type II — required fields checked.
Account-based routing
VIP accounts get dedicated queues, priority SLAs, and senior-agent routing.
A typical b2b workflow
- 1
Enterprise customer opens a ticket via email or portal
- 2
Helpzen checks the account tier and assigns priority + SLA
- 3
Ticket routes to a senior agent queue; escalates if SLA at risk
- 4
Salesforce gets ticket logged to the opportunity timeline
- 5
CSM sees every support interaction next to renewal data
Everything b2b teams need
Other industries we serve
Ecommerce
Unify WhatsApp, email, Instagram, and Shopify — one inbox, one view of every customer.
SaaS
Handle trial-to-paid, billing, and technical support without hiring more agents.
Agencies
White-label help desks, per-client inboxes, and flat pricing for agencies.
Startups
No per-seat fees. No 3-month contracts. Just launch and scale.
Ready to transform your customer support?
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