Customer support built for ecommerce brands
Helpzen is the all-in-one customer support platform for ecommerce brands running on Shopify, WooCommerce, or BigCommerce. Connect every support channel and see every order next to every ticket.
68%
of tier-1 tickets auto-resolved
3.2×
faster refund processing
$39/mo
flat rate vs. $115/agent on Zendesk
Common problems for ecommerce teams
Customers message everywhere
WhatsApp, Instagram DM, email, chat — your team wastes hours switching tabs.
"Where is my order?" burnout
40% of tickets are shipping questions. Your agents deserve better work.
Return and refund chaos
Without Shopify context in the inbox, refunds take 5x longer than they should.
Cart abandonment you can't recover
Most tools don't connect checkout drop-offs to support conversations.
How Helpzen solves it
Unified inbox across every channel
WhatsApp, Instagram, Messenger, email, SMS, chat — all in Helpzen. One thread per customer.
Native Shopify integration
Order status, tracking, refunds, and LTV visible in every ticket. Issue refunds without leaving Helpzen.
AI handles shipping questions
AI auto-reply pulls live carrier data and answers "where is my order?" instantly — 24/7.
Abandoned-cart recovery flows
Automatically DM customers who abandoned checkout with personalized offers.
A typical ecommerce workflow
- 1
Customer messages your brand on WhatsApp about order #4821
- 2
Helpzen matches them to Shopify and loads order + shipping data
- 3
AI replies with live tracking, or routes to an agent with full context
- 4
Agent issues a refund or replacement in one click — no tab-switching
- 5
CSAT survey sent automatically after resolution
Everything ecommerce teams need
Other industries we serve
Ready to transform your customer support?
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