Customer support for SaaS teams that actually scale
Helpzen is built for SaaS companies that need to scale customer support without scaling headcount. AI auto-reply, Stripe billing context, Jira bug-linking, and in-app chat — everything integrated.
15s
median response time for trial users
60%
tier-1 ticket deflection via AI
$13k
saved per year vs. Zendesk (10 agents)
Common problems for saas teams
Per-agent pricing penalizes growth
Zendesk and Intercom charge more as you hire — punishing every success.
Billing questions eat engineering time
Without Stripe in the inbox, refunds and subscription changes bounce around.
Bug reports get lost
Customer messages about bugs die in a support queue — engineers never see them.
Trial users need answers fast
A 6-hour response time on day 2 of a trial means they churn.
How Helpzen solves it
Flat-rate pricing forever
$39/month for unlimited agents. Hire as fast as you want — price stays the same.
Native Stripe integration
Subscription, MRR, invoice history, and refund actions inside every ticket.
Jira / Linear / GitHub linking
Convert bug reports to engineering issues. Customer auto-notified on fix.
AI trained on your docs
Feed your Notion/Confluence/docs. AI resolves 60%+ of trial questions instantly.
A typical saas workflow
- 1
Trial user asks a billing question in your in-app widget
- 2
Helpzen pulls their Stripe data — plan, MRR, days until renewal
- 3
AI answers using your pricing docs; agent reviews if low-confidence
- 4
If it's a bug, agent creates a Linear issue with full context
- 5
Customer gets notified when Linear issue ships
Everything saas teams need
Other industries we serve
Ecommerce
Unify WhatsApp, email, Instagram, and Shopify — one inbox, one view of every customer.
Agencies
White-label help desks, per-client inboxes, and flat pricing for agencies.
Startups
No per-seat fees. No 3-month contracts. Just launch and scale.
B2B
Enterprise-grade features. Startup-friendly pricing.
Ready to transform your customer support?
Join thousands of teams using Helpzen to delight customers. 14-day free trial, no credit card required.